Service Delivery Manager

What you will do

• Lead all planned field activities so that they are executed to a High-Quality standard and in line with agreed procedures, safety standards and regulations andensuring that all assignments are manned in perspective of first-time right approach to improve customer experience.
• Ensure active presence at customer sites, securing good relationship and partnership with customer’s operations management by frequent field visits(preferably 30 to 50% of available time).
• Drive optimal utilization, resource readiness and responsiveness in collaboration with KA teams and central planning function, also manage the maintenancework profitability.
• Lead CSO scope issues to ensure timely and quality resolution. Support with analysis, action plan and regular communication with relevant stakeholders.
• Lead the competence development in collaboration with training function to ensure the resource readiness for all current and future activities, along with theadaptation of digitalization tools.
• Ensure that the team members are fully engaged and feeling empowered in executing the daily tasks; also manage the individual’s development plan andcareer path in the most efficient manner.
• Ensure compliance with company policies, OHS regulations, global HR processes, reporting of time and expenses.

We believe you have

• Technical or operational background
• Team leadership experience preferred.
• Strong productivity and continuous improvement focus.
• Understanding of maintenance and reliability concepts.
• Demonstrated Leadership Elements of Change, Collaborate and Engage.
• Solid communication skills (English & French).
• Continuous learner & self-starter.
• Good understanding of global and local competitive environment.
• Strong interpersonal skills & Customer focus.
• Strategic thinking, planning and execution.
• Drive for results and collaborate and open to change.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements